“What’s important is that everybody’s working together as a team. People need hope, so it’s all about how we can maintain the positivity." 

MB is a Case Manager at a charity that supports research into head injuries, stroke and associated brain damage.

The role of Case Managers in supporting people with brain injury or damage is absolutely vital. MB explains: “We’re there to ensure the client has the most suitable and cost effective programme of rehabilitation and support. The aim is to get their lives back to a position they would have otherwise been in have been in the accident not occurred.”

"It’s about maximising quality of life. “We work with severe brain injury, so we’re helping people to establish their new lives as far as possible and get back to work to be independent, to have good social networks and a variety of opportunities — as we all do in everyday life.”

Providing support to a person with a brain injury requires a team effort — coordinated by Case Managers like MB. That often means working with Lawyers and Health Care Professionals in the private and public sector such as the local health authority and social services.

In addition, the role of a Deputy — from a specialist law firm like Hyphen Law— is crucial, says MB.  “What’s important is that everybody works together as a team. The difference with having a good Deputy is that we are get results which are cost effective and acceptable to all concerned.”

Deputies also need to have a real understanding of the challenges that their clients face. “The situations we deal with are often challenging.  We work together but the whole team needs to recognise that plans need to be flexible and can change."

Like deputies, Case Managers are not just there to represent the client but to support the family as a whole. “Clients’ families often have high levels of anxiety and depression after a catastrophic injury to a loved one. So it’s essential to work with the family — research shows that if families are involved, people are more likely to make better recoveries.”

It’s a rewarding job, says MB. “A good day is when you can liaise with a client and their family and you know that it has worked for them. People need hope, so it’s all about how we can maintain the positivity.”


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  • If Deputyship is not your specialism it can be challenging as well as time consuming and difficult to deliver a service that is in the client's best interests. Hyphen Law can help.

    AB James, Bristol

  • Christine provided sensible, realistic and measured advice in a calm and authoritative manner. Her assistance in relation to recovering Court of Protection Deputy costs within the settlement terms reached was critical ensuring my client's future affairs will be properly and professionally managed. I cannot praise her sufficiently.

    Mark Pierce, Boyce Hatton

  • I have been supported by the lawyers at Hyphen Law for more than ten years. During this time I have been amazed at the lengths they have gone to to ensure that my son's health and financial well being was paramount. During the purchase of a house for my son and its subsequent adaptation and-modernisation, Hyphen Law have set a very high bar.

    Graham Fulcher

  • The fact that Hyphen Law are specialists in Deputyship was a huge help...apart from the financial help Paul has got the care he needs. They are a great support to me. It makes my life much easier knowing there is someone on the end of the phone who understands and cares.

    Hyphen law client

  • I have found the deputyship services at Hyphen Law to be of a high standard . Any queries are addressed in a timely manner and the solicitors that I work with are very approachable and client centred .They appear to have a good understanding of the issues being faced by the clients and are willing to work with me as the case manager to address them.

    Janet Cook, Case Manager/Occupational Therapist

  • The support that my son has received from Hyphen Law has been fantastic. At a time when there are so many things for us to think about, it's really reassuring to know that my son's property and financial affairs are being managed by diligent professionals who provide a very personal service


  • Following my work with Hyphen Law in recent years. I am always impressed with their dedication to their clients. I feel they provide a knowledgable and professional service yet are always personable and considerate to their clients needs.

    Jonathan Blake, Neuro Rehab Assist Service Manager, Krysalis Consultancy

  • Our case managers have worked with Hyphen Law for a number of years. Their approachable manner and expertise means that we can work together in the best interests of the client

    A Case Management Company

  • My deputyship has provided me with help guidance when needed and my affairs have been administered very professionally and courteously at all times.

    Miss A D