“What’s important is that everybody’s working together as a team. People need hope, so it’s all about how we can maintain the positivity."
MB is a Case Manager at a charity that supports research into head injuries, stroke and associated brain damage.
The role of Case Managers in supporting people with brain injury or damage is absolutely vital. MB explains: “We’re there to ensure the client has the most suitable and cost effective programme of rehabilitation and support. The aim is to get their lives back to a position they would have otherwise been in have been in the accident not occurred.”
"It’s about maximising quality of life. “We work with severe brain injury, so we’re helping people to establish their new lives as far as possible and get back to work to be independent, to have good social networks and a variety of opportunities — as we all do in everyday life.”
Providing support to a person with a brain injury requires a team effort — coordinated by Case Managers like MB. That often means working with Lawyers and Health Care Professionals in the private and public sector such as the local health authority and social services.
In addition, the role of a Deputy — from a specialist law firm like Hyphen Law— is crucial, says MB. “What’s important is that everybody works together as a team. The difference with having a good Deputy is that we are get results which are cost effective and acceptable to all concerned.”
Deputies also need to have a real understanding of the challenges that their clients face. “The situations we deal with are often challenging. We work together but the whole team needs to recognise that plans need to be flexible and can change."
Like deputies, Case Managers are not just there to represent the client but to support the family as a whole. “Clients’ families often have high levels of anxiety and depression after a catastrophic injury to a loved one. So it’s essential to work with the family — research shows that if families are involved, people are more likely to make better recoveries.”
It’s a rewarding job, says MB. “A good day is when you can liaise with a client and their family and you know that it has worked for them. People need hope, so it’s all about how we can maintain the positivity.”